We booked a room at The Grand Hotel, Grand Canyon with travelnow com. We gave them our credit card details and received a confirmation number. Everything was OK - we thought. But when we arrived Saturday evening, the Grand Hotel had not heard about the reservation, did not recognize the confirmation number and, of course, had no available room on such a busy evening. The hotel manager told us that he had no information about this booking portal, and since TravelNow had no phone number on their Web-page, there was no way to get in contact with them (they only had a standard comment form and would provide an answer on Monday morning - as if that would help). The reception clerk called around, but there were no available rooms in the vicinity. We just had to haul all our baggage out to the car and - tired after a long day of driving - drive to another town; far, far away on a Saturday night. TravelNow effectively ruined our tour to Grand Canyon.
The rest of our three weeks holiday in USA was wonderful; America is a great country to travel in.
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